At Hotel Posada Miraflores, we value the privacy and trust of our guests, visitors, and users. This Privacy Policy explains how we collect, use, store, and protect the personal data you provide to us through our website, contact forms, WhatsApp, phone calls, social media, or other customer service channels.

1. Personal Data Processing

The personal data provided by the user will be processed by Hotel Posada Miraflores, located at Diez Canseco 480-B, Miraflores, Lima, Peru, for the purpose of responding to information requests, managing reservations, coordinating accommodation services, and maintaining communication related to the guest experience.

The data may include:

• Full name.
• ID.
• Email address.
• Phone number.
• Nationality.
• Check-in and check-out.
• Requested room type.
• Information related to payments, reservations, or special requests.
• Data submitted through forms, social media, WhatsApp, or email.
  

2. Purposes of Data Use

Personal data will be used to:

• Respond to inquiries about rooms, availability, rates, and services.
• Manage reservations and accommodation confirmations.
• Coordinate payments, receipts, check-in, and check-out.
• Provide assistance before, during, and after the stay.
• Send information related to the reservation.
• Respond to requests, claims, or comments.
• Improve the user experience on our website and digital channels.
• Comply with legal, administrative, tax, or security obligations applicable to the hotel service.

3. Means of collection.

Hotel Posada Miraflores may collect personal data through:

• Website forms.
• WhatsApp.
• Phone calls.
• Email address.
• Social media platforms such as Facebook, Instagram, and TikTok.
• External booking platforms.
• In-person service at the hotel.

4. User consent.

By submitting their data through our digital or physical channels, the user authorizes Hotel Posada Miraflores to process their personal information in accordance with this Privacy Policy.

The user declares that the information provided is truthful, current, and complete.

5. Information Retention

Personal data will be retained for as long as necessary to fulfill the purposes described, meet legal obligations, or maintain administrative records related to reservations, accommodation, customer service, and billing.

6. Data security

Hotel Posada Miraflores adopts reasonable security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, the user acknowledges that no digital system is completely infallible; therefore, it is recommended not to send unnecessary sensitive information through unsecured channels.

7. Data Sharing with Third Parties

Hotel Posada Miraflores does not sell or commercialize the personal data of its guests.

The data may be shared only when necessary to:

• Process reservations.
• Manage payments.
• Coordinate services requested by the guest.
• Comply with legal obligations or requirements from competent authorities.
• Work with technology, administrative, or customer service providers related to the hotel’s operations.

8. Data Subject Rights

The user may request access, rectification, cancellation, or opposition to the processing of their personal data, in accordance with current Peruvian regulations on personal data protection. Law No. 29733 aims to guarantee the fundamental right to personal data protection in Peru.

To exercise these rights, they may contact us through our email address.

9. Changes to the Policy

Hotel Posada Miraflores may update this Privacy Policy whenever necessary. The amendments will be published on this same page and will come into effect upon publication.