At Hotel Posada Miraflores, located at Diez Canseco 480-B, Miraflores, Lima, Peru, we seek to provide a clear, safe, and organized experience from the very first contact with our guests.

Therefore, we make this Reservation, Payment, and Cancellation Policy available, applicable to requests made through our website, WhatsApp, phone calls, social media, direct service, or external platforms.

1. Booking channels

The guest may request a reservation through:

• Official website.
• WhatsApp.
• Phone call.
• Social media.
• External booking platforms.
• In-person service at the hotel.

Every request will be handled based on availability at the time of inquiry.

2. Information required to make a reservation.

To manage a reservation, Hotel Posada Miraflores may request:

• Full name.
• ID.
• Nationality.
• Phone number.
• Email address.
• Check-in.
• Check-out.
• Number of guests.
• Requested room type.
• Special requests, if any.
• Payment method.
• Information required for a receipt or invoice, if applicable.

3. Availability confirmation

Room availability may vary constantly. Therefore, an inquiry made through the website, WhatsApp, phone call, or social media does not automatically guarantee a reservation.

The reservation will only be valid when Hotel Posada Miraflores expressly confirms availability and communicates acceptance of the reservation to the guest.

4. Reservation guarantee

Hotel Posada Miraflores may request an advance payment, partial payment, full payment, or guarantee to secure the room.

If the guest does not make the requested payment or confirmation within the timeframe indicated by the hotel, the room may be released without any liability for the establishment.

5. Rates

Rates may vary depending on:

• High or low season.
• Holidays.
• Special dates.
• Room type.
• Number of guests.
• Length of stay.
• Availability.
• Active promotions.
• Channel through which the reservation is made.

All rates must be confirmed directly by Hotel Posada Miraflores before a reservation is considered final.

6. Accepted payment methods

The hotel may accept payments through:

• Cash.
• Cards.
• Yape.
• Plin.
• Bank transfer.
• Soles.
• U.S. dollars, according to availability and the conditions communicated by the hotel.

The guest must send the corresponding payment receipt when payment is made by bank transfer, Yape, Plin, or any other digital payment method.

7. Check-in

Check-in time is:

Check-in: from 1:00 p.m.

To check in, the guest must present a valid identity document.

Early check-in will be subject to availability and may incur additional charges.

8. Check-out

Check-out time is:

Check-out: until 11:00 a.m.

Late check-out will be subject to availability and may incur an additional charge.

If the guest does not vacate the room at the indicated time, the hotel may apply late check-out charges.

9. Cancellations

Cancellations must be communicated directly to Hotel Posada Miraflores through the same channel used for the reservation or through the hotel’s official channels.

Cancellation conditions may vary depending on:

• Booking channel.
• Rate type.
• Advance notice of cancellation.
• Season.
• Length of stay.
• Conditions communicated at the time of booking.

If the reservation was made through an external platform, the cancellation policies established by that platform shall apply.

10. Reservation modifications

The guest may request changes to their reservation, such as modification of dates, room type, number of guests, or length of stay.

Any modification will be subject to availability and may involve changes to the rate.

Hotel Posada Miraflores does not guarantee availability for new dates if the change request is made with short notice.

11. No show

A no-show occurs when the guest does not arrive on the scheduled check-in date and does not previously communicate the cancellation or modification of their reservation.

In case of a no-show, Hotel Posada Miraflores may release the room and apply the conditions communicated at the time of booking, including the retention of advance payments or the corresponding charges.

12. Reservations through external platforms

When the reservation is made through external platforms, the guest must review and accept the conditions established by that platform.

Hotel Posada Miraflores will honor the reservation conditions according to the information received through the external channel, provided that it has been properly registered and confirmed.

13. Special requests

Special requests, such as a specific room location, early check-in, late check-out, additional services, special assistance, or transfers, will be subject to availability and prior coordination.

The hotel will make every effort to accommodate these requests, but does not guarantee fulfillment if they have not been previously confirmed.